CareCentrix Class Action Settlement

United States District Court for the District of Kansas, Case No. 2:16-cv-02372-KGG

CareCentrix, Inc.

E-mail Security Incident Class Action Settlement

All current or former employees of CareCentrix, Inc. whose identifying information was disclosed in a security incident announced by CareCentrix in March 2016 could be entitled to payment under a proposed class action settlement.

  • This case involves a putative class action against CareCentrix relating to a data security breach affecting current and former CareCentrix employees. On February 24, 2016, an employee of CareCentrix was targeted by an e-mail scam called “spoofing”—whereby an e-mail header is manipulated so that the e-mail message appears to have originated from someone other than the actual source. In this case, the spoofed e-mail appeared to come from a member of CareCentrix’s executive team and asked for employees’ W-2 Forms. Because the CareCentrix employee wrongly believed the e-mail to contain a valid request from a senior executive, the employee replied by sending the W-2 Forms of 1,986 current and former CareCentrix employees to the unknown third party.
  • The proposed Settlement provides for payment for reimbursement of Out-Of-Pocket losses to eligible Class Members who submit a valid Claim Form with supporting documentation by January 29, 2018.
  • Your legal rights are affected whether you act or don't act.

Your Legal Rights and Options

File a claim for out-of-pocket losses or tax return fraud:  You must make a claim in order to receive reimbursement of up to $5,000 per individual for documented Out-Of-Pocket Losses fairly traceable to the E-mail Security Incident. You may claim both Out-of-Pocket Losses and Credit Monitoring Services.

You may make a claim for $200 if you experienced documented tax fraud fairly traceable to the E-mail Security Incident.

You may file an electronic claim using the “Submit Claim” option on this website or you may file a paper claim form and send it to the P.O. Box below:

Hapka v. CareCentrix, Inc.; c/o Heffler Claims Group; P.O. Box 59419; Philadelphia, PA 19102-9419.

File a claim for credit monitoring services: You must make a claim in order to receive the Credit Monitoring Services offered under the settlement.

Access identity restoration services: You may access identity restoration services using your enrollment number that will be sent to you after the settlement becomes final, whether or not you make a claim for Out-of-Pocket Losses or Credit Monitoring Services.

Exclude Yourself: You can exclude yourself from the settlement by informing the Settlement Administrator that you want to “opt-out” of the settlement. If the settlement becomes final, this is the only option that allows you to retain your rights to separately sue CareCentrix for claims related to the E-mail Security Incident. If you opt-out, you may not make a claim for benefits under the settlement.

Object: You may object to the settlement by writing to the Settlement Administrator and explaining why you don’t think the settlement should be approved. If you object, you will remain a Settlement Class Member, and if the settlement is approved, you will be eligible for the benefits of the settlement and give up your right to sue on certain claims described in the Settlement Agreement (PDF: 396.4 kB).

Go To The Hearing: You have the right to ask to speak in Court about the fairness of the Settlement. You can do this only if you don’t exclude yourself and if you submit a written objection to the Settlement with the Court before the date of the hearing regarding final approval of the Settlement.

Do Nothing: If you do nothing, you will not be eligible to receive Credit Monitoring Services or reimbursement for Out-Of-Pocket Losses. You will be eligible to access identity restoration services through Experian. If the Settlement becomes final, you will give up your rights to sue separately CareCentrix relating to the E-mail Security Incident.

These rights and options, and the deadlines to exercise them are explained in the Notice.  

Your legal rights are affected whether you act or do not act. Please read the Notice carefully.  

This website is authorized by the Court, supervised by counsel and controlled by Heffler Claims Group, the Settlement Administrator approved by the Court. This is the only authorized website for this case.

For more information please call 1-844-528-0183


Please read for a full explanation of the settlement and your options and all applicable timelines.


Contact us with any inquiries, comments, and/or requests.

Submit Claim

Click here to safely and securely submit a Claim Form.

Important Dates

  • Exclusion Deadline

    Friday, December 29, 2017

    Your exclusion request must be postmarked no later than December 29, 2017.

    How Do I Exclude Myself

  • Objection Deadline

    Friday, December 29, 2017

    You must mail your objection(s) and/or notice of intent to appear at the Final Approval Hearing so that it/they are postmarked no later than December 29, 2017.

    How Do I Object

  • Claim Form Deadline

    Monday, January 29, 2018

    You must submit your Claim Form on-line no later than Monday, January 29, 2018, or mail your completed paper Claim Form so that it is postmarked no later than January 29, 2018.

    How Do I File A Claim

  • Final Approval Hearing Date

    Thursday, February 15, 2018 The Final Approval Hearing is scheduled for February 15, 2018 at 1:00 P.M. Please check this website for updates as the hearing is subject to change.

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